All Connect Transit fixed-route and Pool service buses are accessible.

Accessibility features vary by bus and may include:

• Low-floor buses that reduce or eliminate steps when boarding;
• Buses that can kneel to reduce the height between the curb and vehicle;
• Ramps or lifts for passengers who need them;
• Space for mobility devices; and
• At least two wheelchair securement locations on each fixed-route bus.

Passengers may request use of the ramp when boarding or exiting the bus.

Service animals are welcome on Connect Transit vehicles in accordance with the Americans with Disabilities Act.

Connect Transit operators are responsible for verifying whether an animal brought onto a Connect Transit vehicle qualifies as a service animal. To make this determination, operators may use the following procedures:

1. Permitted Questions
   Operators may ask only the following two questions, consistent with applicable law:
   a. “Is this animal a service animal?”
   b. “What task or work has the animal been trained to perform?”
2. Courtesy Card Review
   If a passenger voluntarily presents a Connect provided Service Animal Courtesy Card, the operator may review the card to assist in determining whether the animal is a service animal.
3. No Reverification Required
   If the operator has previously asked the questions listed in Section 1 or has previously reviewed the passenger’s Courtesy Card, the operator is not required to reverify the information for subsequent trips.
4. Behavior Monitoring
   Operators are authorized to observe and monitor the behavior of an animal while it is on a Connect Transit vehicle to ensure it is under control and does not pose a safety risk.

Passengers traveling with a service animal on Connect Transit vehicles are responsible for:

1. Ensuring the animal meets the definition of a service animal.
2. Responding to operator inquiries as described previously.
3. Maintaining control of the service animal at all times while on Connect Transit property or vehicles.

Connect Transit will make reasonable modifications to policies, practices, or procedures when necessary to allow individuals with disabilities to use our transportation services, unless the requested modification would fundamentally alter the service, create a direct threat, or is otherwise not required under the ADA.

If you need a reasonable modification or additional assistance, contact:

ADA Eligibility Office: 435-792-3122
Call-A-Ride Information: 435-753-2255

Connect Transit operates its programs and services without regard to disability in accordance with the Americans with Disabilities Act.

If you believe you have experienced discrimination based on disability or would like to submit an ADA-related complaint, you may use Connect Transit's ADA complaint process.

View ADA Complaint Procedures

ADA Complaint Form

Curtis Roberts

435-713-6963
croberts@rideconnectutah.gov

3021 N 300 W
North Logan, Utah 84341
View ADA Complaint Procedures