How to ride

Getting around on Connect is easy, thanks to our convenient
 
trip-planning tools and zero fare transit system.

1. Choose your service

Pool Ridesharing

Paratransit

2. Plan your trip

To get started, visit the Ride Planner to plan a trip. It will give you step-by-step directions, including when and where to catch your bus and what routes to take.

woman viewing the connect transit routes on a mobile phone

3. Track your ride

Find out when your ride is coming with bus locations in real-time and know exactly where the closest bus is to you.

man enjoying a ride with connect transit zero fare

4. Ride zero fare

Since 1992, Connect Transit has been a zero fare system. Offering our service at zero fare helps us uphold the mission for our services to contribute to the region’s economy, vitality, and sustainability.

Wait at the bus stop

We recommend that you be at your bus stop at least three minutes early so that you do not miss your bus.

Identify your bus

Each bus displays its route number/destination on a destination sign located above the windshield.

Arriving at your stop

The buses are equipped with technology that announces all stops. When you are within one block of your destination, signal the driver using the pull-cable switch.

Transferring to other routes

Many of the buses meet at the Transit Center on the hour & the half hour, this is the best place to transfer to your next bus.

person holding phone displaying the connect app

2. Book your on-demand trip

Using the Connect Pool app, find your pick-up and drop-off locations by searching “POOL” along with an area name (Providence, Millville, River Heights, Logan) to find the best options for your trip.

person holding phone displaying the connect app

3. Track your ride

You’ll be notified of when your ride is near along with an estimated pick-up time. Be sure to wait for your ride at a designated Pool location.

couple enjoying a ride on a connect transit bus

4. Ride fare free

All Pool on-demand rides are fare free. Our drivers will take you safely to your drop-off destination.

Reaching areas outside of the Pool Zone with Transfer Points

To reach an area outside of the Zone, the drop-off or pick-up will need to be scheduled at one of the below route transfer points within the POOL Zone.

person applying for the connect paratransit how to ride on a laptop

2. Apply for Paratransit Service

If you’ve already been approved, move to step 3. If you have not applied yet, please fill out the form linked below in order to qualify for Paratransit service.

Man making phone call

3. Schedule your ride

Paratransit rides must be schedule at least 1 day in advance, no more than 14 days.

Call-A-Ride

Call-A-Ride paratransit service is for persons with disabilities who have been certified as functionally unable to use Connect‘s fixed route buses. Call-A-Ride is an origin to destination service and is provided on an advanced reservation basis.

Self-service through Ecolane App

Paratransit rides can be scheduled using the Ecolane app. Download the app below and use the helpful guide on how to schedule a ride.

man enjoying a ride on a connect transit bus

4. Ride fare free

All Paratransit rides are fare free. Our drivers will take you safely to your drop-off destination.

Download the Connect Bus App

Scan the QR code with your phone to download the Connect Bus app.

Download the Connect Pool App

Scan the QR code with your phone to download the Connect Pool app.

This website uses cookies. We use cookies to ensure the best experience while browsing our website. Privacy policy